Reviews


Gas Furnace Maintenance in Statesville, NC 28625

“Thank you for the professional service men that always come and the excellent work they do on both our heating and air conditioning. Thank you for the office staff who call us on the phone and make arrangments for our needs. Your company is the best, we always recommend you to others. Faithfully, Cinder Carroll Secretary to the Presiding Bishop Anglican Orthodox Church International, Inc.”
- Cinder C.

Heat Pump Replacement in Other, NC 28678

“The Dairy Bar in Stony Point has been with Griffin heat & Air ever since we opened in 1975 they always have done excellent work. We just put in a new system and a splitter system for the kitchen. They did a great job putting both systems in. We love it. And fast service. And a great staff. Thanks!

- Bill D.

Heat Pump Installation in Troutman, NC, 28166-8646

“Excellence, professionalism, quality work and exceptional customer service emanate from the top. John Hicks owns Griffin
HVAC and his team exemplifies these attributes. Griffin installed our Carrier heat pump 18+ years ago and maintained it 2x annually.They just installed the top of the line Carrier in our home. The entire process went smoothly from educating me to pricing to installation.
I’ll buy my next Carrier from John in 2039 when I’ll be 87 years old.”

- Thomas C.

Other Repair in Statesville, NC, 28625

“Brandon Roseman was very professional in the conduct of his service call. He explained what he thought my problem was and why, then offered various solutions. He then proceeded fixed the problem in a timely and cost efficient manner.”

- Steve H.

Other Replacement in Statesville, NC 28677

“I have been a Griffin customer for many years. They put a new unit in my home when I purchased it 20 years ago. Through the years, I have maintained a service agreement with them and cannot say enough positive things about this company. Although my heat and air unit was still working perfectly I asked for a quote on a new system. I was given 2 options and the sales person took the time to explain them completely and helped me make the best choice for my home and needs. They got me on the schedule quickly, showed up when they said they would, worked neatly and cleanly and had the new system up and running very smoothly. The installers made sure I knew how the new system operated before they left and made sure it was set for my comfort level. As I said, my original system was still working perfectly, but I am so happy I chose to replace it instead of waiting. I am beyond pleased and will continue to use Griffin for all my heating and air needs. I also turned my attic into a bonus room and have a mini split in my upstairs (another great product recommended by Griffin for the space). Great company, extremely knowledgeable employees, trustworthy, courteous and friendly. They do not try to oversell, but instead make sure the product suits your needs. Highly recommend!”

- Carole H.

Gas Furnace Replacement in Catawba, NC 28032

“Extremely pleased with everything from quote to follow up. Very reasonable and excellent response and service. Have recommended to many friends and neighbors which is how I found this company. Sorry I did not know about them sooner! The absolute best I have found.”

- Elizabeth S.

Heat Pump Installation in Mooresville, NC 28115

“Very professional, high quality work and efficient installation. Great experience from initial site visit to develop the estimate/proposal to final installation.”

- David W.

Heat Pump Installation in Statesville, NC 28677

“Very happy with service”

- Allison P.

Heat Pump Installation in Statesville, NC 28677

“Did a great job. Very polite. Willing to help in any way.”

- Donna L.

Heat Pump Repair in Taylorsville, NC 28636

“After speaking to Andy on the phone, he arrived right when he said he would, from the handshake introduction and greeting on the porch I was impressed. He was very polite, well dressed, clean. After showing him the heat pump he went to work, found our problem very quick, he discussed it with me, gave me a price and fixed it. I also had him to wash the outside and inside coils at my request while he was here. When he washed the coils in the house and was ready to leave couldn’t even tell he had been in the house working, he wore shoe covers when inside. I was totally impressed. I will recommend Griffin Heating & Air Conditioning any chance I get. Thank You Griffin heating and Air Conditioning.”

- LYNN S.
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Griffin Heating & Air Conditioning
4.6
Based on 45 reviews
See all reviewsWrite a review
Philip Abbott DVM
Philip Abbott DVM
03:10 19 Apr 22
They have always been very polite, knowledgeable, and professional. They are a pleasure to work with and they really care about their clients. You can't beat Griffin!
Jessica Tilley
Jessica Tilley
03:53 13 Mar 22
This is a cool place to visit.
Jack Smith
Jack Smith
16:55 11 Feb 22
Great service and response. Thanks to all. Andy was great and very professional.
Cori Salamon
Cori Salamon
16:01 02 Nov 21
We had them come out to look at our heating and air conditioning. We were told we would get a quote withing 24 hours. The tech came out on Wed last week and it is now Monday and we still have not received our quote. I tried calling before the weekend and was told we would still be getting our quote soon and we still have not heard back.UpdateThe tech Brennen pope reached out to me an apologized. He forwarded me a copy of the email he had sent but for whatever reason the original did not show up in my email. He advised this has been an issuie with their set getting out emails which is unfortunate but it happens. The quote I got was actually pretty reasonable for a full hvac upgrade.
Angela Stanley
Angela Stanley
17:58 24 Sep 21
Knows there work ....
Richard Mccann
Richard Mccann
03:09 24 Sep 21
Very polite and informative workers .super helpful and fast not to mention very reasonable as I compared to 2 other local businesses!
Kevin Anderson
Kevin Anderson
13:45 02 Sep 21
Needed a 24 year unit replaced in home, called to get a quote done and scheduled appointment. They called back and said they can’t even come out and quote new unit replacement due to backlog (not even at later date). I guess that no one wants to work anymore, I get that finding people to work is hard, but if you are unable to provide service then maybe it time to change the way you do business. Maybe change your website to say not accepting new customers.
Barbara Ann Hawks
Barbara Ann Hawks
16:22 30 Aug 21
Great service and very friendly.
Ronald Drye
Ronald Drye
14:43 13 Jun 21
Daniel Matney
Daniel Matney
21:47 29 May 21
Ryan Clark
Ryan Clark
23:22 06 Mar 21
Great people and willing to go the extra mile to make a customer happy.
Michael Daniels
Michael Daniels
12:38 26 Feb 21
We were rescued again by these fine people. Cats got under our sunroom and destroyed our ducts again during that cold snap! Griffin is always very responsive and they do great work.
John Barker
John Barker
15:32 13 Feb 21
Outstanding service!!!
Richard Pestlin
Richard Pestlin
22:57 05 Feb 21
Tim Kendall
Tim Kendall
01:03 22 Dec 20
Always fast and reasonable.
annette gilleland
annette gilleland
23:23 02 Dec 20
Excellent service!
Stephanie Rankin
Stephanie Rankin
20:52 18 Nov 20
Our furnace went out due to water damage, one week before closing on our home. We called several companies and they were so responsive.They understood our situation and were willing to come on a Sunday to get us scheduled. Amazing customer service. I will always recommend Griffin! Thanks Brandon.
Tyrone Barnes
Tyrone Barnes
13:51 03 Aug 20
D Easy
D Easy
17:10 21 Jul 20
I've used these guys for both my furnace and AC unit...They have ALWAYS came through for me...I have an older AC unit that has needed different parts several times in 13 years..Technicians I've dealt with have been awesome..No upgrade comments...They just keeping her up running..
Steven Reynolds
Steven Reynolds
11:54 06 Jul 20
xtremesis 11
xtremesis 11
17:11 02 Feb 20
Kevin Archer
Kevin Archer
22:27 29 Jan 20
Jerry Souther
Jerry Souther
14:41 03 Dec 19
Sandy Sylvia
Sandy Sylvia
19:58 06 Nov 19
Friendly staff and service is great
June Lamp
June Lamp
18:17 05 Sep 19
Bruce A. Johnson
Bruce A. Johnson
11:52 18 Aug 19
Pretty decent service. Although a little more pricey than others, the 2-year 0% financing was a plus.
B Gragg
B Gragg
01:25 30 May 19
Gina Davis
Gina Davis
15:49 11 May 19
Gerry Bunner
Gerry Bunner
12:57 21 Nov 18
HAPPY THANKSGIVING TO A GREAT BUSINESS,THANK YOU PATRICIA FOR TAKING THE TIME TO HELP ME WITH MY THERMOSTAT, IT WORKS GREAT,,YOU GUYS DID A GREAT JOB ON MY FURNACE,AND WHEN MY THERMOSTAT WASNT WORKING RIGHT,YOU WALKED ME THROUGH IT ON THE PHONE,SAVED ME MONEY,WOULD NOT GO ANYWHERE ELSE,THANK YOU ,THE BUNNER'S.
Tara Noe
Tara Noe
01:24 06 Nov 18
Amy H
Amy H
15:43 19 Oct 18
Last year, my AC unit broke, it was 20 years old. Griffin Heating and Air came right out, explained all my options, and had all new unit and furnace super quickly installed! Everyone I have dealt with here has been very polite, professional, and reliable!!! It is so hard to find great customer these days, and EVERYONE (From sales to techs to office staff) is awesome to deal with! Highly recommend this company!
Lynda
Lynda
00:13 07 Aug 18
James Griffin, of Griffin Heating and Air Conditioning: honest and reliable service. Mr. Griffin responds to emails and phone calls quickly at all times and was recently able to come and fix a problem within a very reasonable time. He also came out in the middle of a freezing cold Friday night one winter, and made sure that I had heating by the time he left. I respect his ability to diagnose a problem and then resolve it quickly and all within an affordable price range. I highly recommend this business. It's not easy to find honest, professional businesses these days. James Griffin is well worth recommending - very happy with his service and professionalism.
Don Wyatt
Don Wyatt
04:42 01 Jan 18
14 years ago I hired Griffin to install a new heat pump system into my home. I spent $6700 that included a great 10 year parts and labor warranty. After 14 years I have realized that Griffin doesn't want my business. Over the years I called them out several times for warranty repairs to the system they sold me. They were almost always slow to respond and frankly not respectful at all, sometimes downright rude. A few weeks ago I called them to give my heat pump some attention. After 2 weeks wait one of their techs come out and told me I needed a new system. I believed and trusted him and asked that he bill me for his diagnosis and have someone come and give me a quote. He said he would tell them. 2 days after the visit I got the bill for the diagnostics and paid it the next day. Meanwhile, I decided to get some competitive quotes. Luckily Home Advisor suggested a reputable company (not Griffin), who contacted me and came the next day. To my surprise he (not Griffin) said he could repair my system and repair it he did all in just a few days saving me thousands of dollars.Oh, I'm still waiting for someone from Griffin to contact me to provide the new system estimate. Thanks but no thanks Griffin you're not welcome at my house anymore.
Debbie Birdzell
Debbie Birdzell
19:32 16 Nov 17
Our technician Tyler Threatte was the best!! He explained everything. He sent a quote of what needed to be done. My husband and I really appreciate Tyler. Thank you! Not sure if we can request Tyler our next call but I'm going to try. Thanks again Tyler Threatte.
Dalene B
Dalene B
14:04 11 Oct 17
My daughter had a Trane that was 14 years old and both the inside and outside unit went bad. I referred her to Griffin because she needed someone she could finance a new unit with. They came right out and did a thorough inspection of what needed to be done, recommended what she needed and had the new unit promptly installed. Very fast, very friendly from the girl in the office to the guy who installed it. I am now recommending Griffin to my cousin who is in need of a new unit also. Thank you Griffin for being an outstanding company!
Johnson Greenhouses
Johnson Greenhouses
19:31 02 Oct 17
Called this morning and Tyler and his coworker were are the house by noon. Took good care and offered advise for the future. Get job! Thanks. Ron
Lisa Williamson
Lisa Williamson
19:59 13 Sep 17
Timmy Pennell
Timmy Pennell
10:30 17 Jul 17
Great company!
Trisha Roberts
Trisha Roberts
21:05 01 May 17
Website says they close at 5 but called and they close at 430.They need to change the webpage
joel steinert
joel steinert
18:23 09 Apr 16
The owner is a stand up guy!! He rectified a big problem for me.
Brian GiantFan
Brian GiantFan
16:04 04 Mar 16
Purchased my home last August and it came with a programmable thermostat. A week ago an alarm went off saying 'service'. My fiancee called these folks and set up an appointment to check out the system. Trent, the technician, was on time (always a good thing) and courteous. He performed a maintenance check on the entire system, as agreed upon beforehand, and gave the all clear. The system was indeed just reminding about a service call. The thing is though, Trent looked at the thermostat and took the time to explain it to me in laymen's terms (the manual is written more for a tech than the average Joe). Received excellent service without the hassle of "well, you need this or that". Everything was explained clearly. He spent over an hour making sure the system tune up was done properly. We also discussed simpler options for a thermostat and he explained the benefit of a service contract without pressure to buy anything. This is the kind of business that is not often done all the time, and this company has just gained a new client. Thanks
Lawrence Harkness
Lawrence Harkness
12:45 13 Oct 15
As a builder I had used another HVAC contractor for almost 20 years. When they retired and closed up shop I was at a loss for who to call when I needed a service call for one of my own units. I was pretty concerned because the problem was a little unique. Griffin came, correctly diagnosed the problem and fixed it within a reasonable time frame. In chatting with the technician he told me how much he enjoyed working for Griffin. In my mind that speaks well for the company as a whole.
John Pendley
John Pendley
12:09 13 May 15
Excellent all around! I called Griffin yesterday after being told from several other places it would be over a week before our A/C could be fixed. They came right out the same day, fixed our system for far less than I expected it to cost and my family was nice and cool all night. Thanks Suzette and Adrian who I worked with! Definitely recommend this company!
Helen Johnson
Helen Johnson
01:25 28 Dec 13
I am very grateful for the excellent service Griffin provided for my old unit. She is on her last leg, but Griffin pulled her from the ashes to keep me warm this winter. They are professional, timely, understanding, and honest....characteristics that are hard to come by these days. I can't thank them enough for their service!!
Lisa Barnett
Lisa Barnett
20:30 21 Sep 11
Heating and Cooling Comfort care is what Griffin Heating and Cooling is all about! The thing that was best for me was their customer service. I was impressed with their quick response when my heat pump was not working and my air temperature was at 95 degrees in the house. They rescued me and my family for real! I have told my husband he is no longer allowed to play do it yourself when it comes to the heating and air comfort of our home.. that is forever Griffin's responsibility! Thanks for being the best at being my indoor comfort guardian!
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