Grateful for Excellent Service
I am very grateful for the excellent service Griffin provided for my old unit. She is on her last leg, but Griffin pulled her from the ashes to keep me warm this winter. They are professional, timely, understanding, and honest – characteristics that are hard to come by these days. I can’t thank them enough for their service!
- Helen J.
17:58 24 Sep 21
Knows there work ....
03:09 24 Sep 21
Very polite and informative workers .super helpful and fast not to mention very reasonable as I compared to 2 other local businesses!
13:45 02 Sep 21
Needed a 24 year unit replaced in home, called to get a quote done and scheduled appointment. They called back and said they can’t even come out and quote new unit replacement due to backlog (not even at later date). I guess that no one wants to work anymore, I get that finding people to work is hard, but if you are unable to provide service then maybe it time to change the way you do business. Maybe change your website to say not accepting new customers.
Barbara Ann Hawks
16:22 30 Aug 21
Great service and very friendly.
14:43 13 Jun 21
21:47 29 May 21
23:22 06 Mar 21
Great people and willing to go the extra mile to make a customer happy.
12:38 26 Feb 21
We were rescued again by these fine people. Cats got under our sunroom and destroyed our ducts again during that cold snap! Griffin is always very responsive and they do great work.
15:32 13 Feb 21
22:57 05 Feb 21
01:03 22 Dec 20
Always fast and reasonable.
23:23 02 Dec 20
20:52 18 Nov 20
Our furnace went out due to water damage, one week before closing on our home. We called several companies and they were so responsive.They understood our situation and were willing to come on a Sunday to get us scheduled. Amazing customer service. I will always recommend Griffin! Thanks Brandon.
13:51 03 Aug 20
17:10 21 Jul 20
I've used these guys for both my furnace and AC unit...They have ALWAYS came through for me...I have an older AC unit that has needed different parts several times in 13 years..Technicians I've dealt with have been awesome..No upgrade comments...They just keeping her up running..
11:54 06 Jul 20
17:11 02 Feb 20
22:27 29 Jan 20
14:41 03 Dec 19
19:58 06 Nov 19
Friendly staff and service is great
18:17 05 Sep 19
Bruce A. Johnson
11:52 18 Aug 19
Pretty decent service. Although a little more pricey than others, the 2-year 0% financing was a plus.
01:25 30 May 19
15:49 11 May 19
12:57 21 Nov 18
HAPPY THANKSGIVING TO A GREAT BUSINESS,THANK YOU PATRICIA FOR TAKING THE TIME TO HELP ME WITH MY THERMOSTAT, IT WORKS GREAT,,YOU GUYS DID A GREAT JOB ON MY FURNACE,AND WHEN MY THERMOSTAT WASNT WORKING RIGHT,YOU WALKED ME THROUGH IT ON THE PHONE,SAVED ME MONEY,WOULD NOT GO ANYWHERE ELSE,THANK YOU ,THE BUNNER'S.
01:24 06 Nov 18
15:43 19 Oct 18
Last year, my AC unit broke, it was 20 years old. Griffin Heating and Air came right out, explained all my options, and had all new unit and furnace super quickly installed! Everyone I have dealt with here has been very polite, professional, and reliable!!! It is so hard to find great customer these days, and EVERYONE (From sales to techs to office staff) is awesome to deal with! Highly recommend this company!
00:13 07 Aug 18
James Griffin, of Griffin Heating and Air Conditioning: honest and reliable service. Mr. Griffin responds to emails and phone calls quickly at all times and was recently able to come and fix a problem within a very reasonable time. He also came out in the middle of a freezing cold Friday night one winter, and made sure that I had heating by the time he left. I respect his ability to diagnose a problem and then resolve it quickly and all within an affordable price range. I highly recommend this business. It's not easy to find honest, professional businesses these days. James Griffin is well worth recommending - very happy with his service and professionalism.
04:42 01 Jan 18
14 years ago I hired Griffin to install a new heat pump system into my home. I spent $6700 that included a great 10 year parts and labor warranty. After 14 years I have realized that Griffin doesn't want my business. Over the years I called them out several times for warranty repairs to the system they sold me. They were almost always slow to respond and frankly not respectful at all, sometimes downright rude. A few weeks ago I called them to give my heat pump some attention. After 2 weeks wait one of their techs come out and told me I needed a new system. I believed and trusted him and asked that he bill me for his diagnosis and have someone come and give me a quote. He said he would tell them. 2 days after the visit I got the bill for the diagnostics and paid it the next day. Meanwhile, I decided to get some competitive quotes. Luckily Home Advisor suggested a reputable company (not Griffin), who contacted me and came the next day. To my surprise he (not Griffin) said he could repair my system and repair it he did all in just a few days saving me thousands of dollars.Oh, I'm still waiting for someone from Griffin to contact me to provide the new system estimate. Thanks but no thanks Griffin you're not welcome at my house anymore.
19:32 16 Nov 17
Our technician Tyler Threatte was the best!! He explained everything. He sent a quote of what needed to be done. My husband and I really appreciate Tyler. Thank you! Not sure if we can request Tyler our next call but I'm going to try. Thanks again Tyler Threatte.
14:04 11 Oct 17
My daughter had a Trane that was 14 years old and both the inside and outside unit went bad. I referred her to Griffin because she needed someone she could finance a new unit with. They came right out and did a thorough inspection of what needed to be done, recommended what she needed and had the new unit promptly installed. Very fast, very friendly from the girl in the office to the guy who installed it. I am now recommending Griffin to my cousin who is in need of a new unit also. Thank you Griffin for being an outstanding company!
19:31 02 Oct 17
Called this morning and Tyler and his coworker were are the house by noon. Took good care and offered advise for the future. Get job! Thanks. Ron
19:59 13 Sep 17
10:30 17 Jul 17
21:05 01 May 17
Website says they close at 5 but called and they close at 430.They need to change the webpage
18:23 09 Apr 16
The owner is a stand up guy!! He rectified a big problem for me.
16:04 04 Mar 16
Purchased my home last August and it came with a programmable thermostat. A week ago an alarm went off saying 'service'. My fiancee called these folks and set up an appointment to check out the system. Trent, the technician, was on time (always a good thing) and courteous. He performed a maintenance check on the entire system, as agreed upon beforehand, and gave the all clear. The system was indeed just reminding about a service call. The thing is though, Trent looked at the thermostat and took the time to explain it to me in laymen's terms (the manual is written more for a tech than the average Joe). Received excellent service without the hassle of "well, you need this or that". Everything was explained clearly. He spent over an hour making sure the system tune up was done properly. We also discussed simpler options for a thermostat and he explained the benefit of a service contract without pressure to buy anything. This is the kind of business that is not often done all the time, and this company has just gained a new client. Thanks
12:45 13 Oct 15
As a builder I had used another HVAC contractor for almost 20 years. When they retired and closed up shop I was at a loss for who to call when I needed a service call for one of my own units. I was pretty concerned because the problem was a little unique. Griffin came, correctly diagnosed the problem and fixed it within a reasonable time frame. In chatting with the technician he told me how much he enjoyed working for Griffin. In my mind that speaks well for the company as a whole.
12:09 13 May 15
Excellent all around! I called Griffin yesterday after being told from several other places it would be over a week before our A/C could be fixed. They came right out the same day, fixed our system for far less than I expected it to cost and my family was nice and cool all night. Thanks Suzette and Adrian who I worked with! Definitely recommend this company!
01:25 28 Dec 13
I am very grateful for the excellent service Griffin provided for my old unit. She is on her last leg, but Griffin pulled her from the ashes to keep me warm this winter. They are professional, timely, understanding, and honest....characteristics that are hard to come by these days. I can't thank them enough for their service!!
20:30 21 Sep 11
Heating and Cooling Comfort care is what Griffin Heating and Cooling is all about! The thing that was best for me was their customer service. I was impressed with their quick response when my heat pump was not working and my air temperature was at 95 degrees in the house. They rescued me and my family for real! I have told my husband he is no longer allowed to play do it yourself when it comes to the heating and air comfort of our home.. that is forever Griffin's responsibility! Thanks for being the best at being my indoor comfort guardian!