Reviews


Air Conditioner Repair in Statesville, NC 28625

“Sunday morningwith temps going into the 90s my ac was blowing at 80 degrees Dante showed up and was one of the most professional and knowledgeable techs i have ever met ! He first thought we had a blockage in the system but after serching deeper he traced it back to a broken wire in the thermostat, after fixing the wire the icing up started melting immediately and started blowing cold. His honesty and understanding of the system is not something you see now days. I highly recomend your company to everyone . Thanks Dante well done!”
- Michael M.

Air Conditioner Repair in Statesville, NC 28677

“My air conditioner would not work and of course it was a weekend with temps in the 90's. Dante came within the hour and was polite, professional, and got my air back on…yeaaaaa! Thank you for such prompt service and knowledgeable service.”

- Kathryn K.

Air Conditioner Maintenance in Statesville, NC 28677

“Dante provided exceptional service today on my ac/heating unit. Based on today’s service I will recommend Griffin Heating and Air to all of my friends and family. Thank you Griffin for employing quality people like Dante .”

- Gay T.

Air Conditioner Repair in Statesville, NC 28625

“The whole staff has been great to my family helping us out of a really Hot summer with no air conditioner for almost 2 months! We were struggling and they worked with us. We have used Griffin for the past 10 years with excellent results! Thank you also Hannah the office manager for the best customer service in town!”

- Debra W.

Whole House Humidifier Replacement in Union Grove, NC 28660

“I wanted to put into “print” my feelings about the company and its customer service. First off, Patricia is the perfect “voice” for the company. She makes a very good first impression over the phone. Not just her voice, but her people skills become readily apparent.

As for Steve, even though I pestered him a lot, he stayed on top of my situation. Not just this last time, but every time I have needed something. And once again, he has really good people skills. The crew assigned to me were very professional. They listened to me and responded accordingly. They were very thorough. The foreman was reassuring and the crew was very courteous.

I really appreciate the way the company has treated me on every occasion. My customer service experience with this company is the best one I have ever had with any company.”

- JP V.

Air Conditioner Maintenance in Huntersville, NC 28078

“This is the second time this month that Tyler has been to our son's townhouse. He is always on time and takes special care to not bring any dirt or debris into the house. His estimate was very thorough. He went over it before making any of the suggested repairs. Very pleased with his work and overall with the company.”

- Marie G.

HVAC Service in Troutman, NC 28166

“Our son is buying a house in Huntersville. Tyler came out to inspect the entire HVAC system. He was extremely thorough, took pictures of items he felt we should be aware of and explained the hows and whys of his comments.”

- Marie G.

Good Work, Competent and Pleasant Personnel

Replaced system in very old house. Good work, competent and pleasant personnel. System works great and was installed quickly and efficiently.

– Satisfied Customer

Impressed with Customer Service and Quick Response for Heat Pump Repair

Heating and cooling comfort care is what Griffin Heating and Cooling is all about! The thing that was best for me was their customer service. I was impressed with their quick response when my heat pump was not working and my air temperature was at 95 degrees in the house. They rescued me and my family for real! I have told my husband he is no longer allowed to play do-it-yourself when it comes to the heating and air comfort of our home – that is forever Griffin’s responsibility! Thanks for being the best at being my indoor comfort guardian!

- Lisa B.

Fair Prices, Great System Engineering, and an Excellent Crew

A great company to work with! Fair prices, great system engineering, and an excellent crew. I put a major challenge to Griffin to find a way to come up with a new hot water heating and HVAC system that would free up more room in the attic for a new room. We also wanted to get better control of the air flow through the house and a quieter condenser outside in our backyard so that we could enjoy our new deck. Challenge accomplished on all fronts and the quality of work and detail to attention was outstanding! Hot water heater moved from the attic to the outside (tankless), and the new Carrier Infinity system allowed them to reposition the duct work in the attic and the main unit to make much more space for the expansion. The new system is nearly silent, much better flow throughout the 3 zones in the house, and my energy bill has been nearly cut by at least 1/3 to 1/2! The price at the end was exactly what was quoted, and I know that they put more work into the project than initially projected.

– Joe M.

- Joe M.

Angela Stanley
Angela Stanley
17:58 24 Sep 21
Knows there work ....
Richard Mccann
Richard Mccann
03:09 24 Sep 21
Very polite and informative workers .super helpful and fast not to mention very reasonable as I compared to 2 other local businesses!
Kevin Anderson
Kevin Anderson
13:45 02 Sep 21
Needed a 24 year unit replaced in home, called to get a quote done and scheduled appointment. They called back and said they can’t even come out and quote new unit replacement due to backlog (not even at later date). I guess that no one wants to work anymore, I get that finding people to work is hard, but if you are unable to provide service then maybe it time to change the way you do business. Maybe change your website to say not accepting new customers.
Barbara Ann Hawks
Barbara Ann Hawks
16:22 30 Aug 21
Great service and very friendly.
Ronald Drye
Ronald Drye
14:43 13 Jun 21
Daniel Matney
Daniel Matney
21:47 29 May 21
Ryan Clark
Ryan Clark
23:22 06 Mar 21
Great people and willing to go the extra mile to make a customer happy.
Michael Daniels
Michael Daniels
12:38 26 Feb 21
We were rescued again by these fine people. Cats got under our sunroom and destroyed our ducts again during that cold snap! Griffin is always very responsive and they do great work.
John Barker
John Barker
15:32 13 Feb 21
Outstanding service!!!
Richard Pestlin
Richard Pestlin
22:57 05 Feb 21
Tim Kendall
Tim Kendall
01:03 22 Dec 20
Always fast and reasonable.
annette gilleland
annette gilleland
23:23 02 Dec 20
Excellent service!
Stephanie Rankin
Stephanie Rankin
20:52 18 Nov 20
Our furnace went out due to water damage, one week before closing on our home. We called several companies and they were so responsive.They understood our situation and were willing to come on a Sunday to get us scheduled. Amazing customer service. I will always recommend Griffin! Thanks Brandon.
Tyrone Barnes
Tyrone Barnes
13:51 03 Aug 20
D Easy
D Easy
17:10 21 Jul 20
I've used these guys for both my furnace and AC unit...They have ALWAYS came through for me...I have an older AC unit that has needed different parts several times in 13 years..Technicians I've dealt with have been awesome..No upgrade comments...They just keeping her up running..
Steven Reynolds
Steven Reynolds
11:54 06 Jul 20
xtremesis 11
xtremesis 11
17:11 02 Feb 20
Kevin Archer
Kevin Archer
22:27 29 Jan 20
Jerry Souther
Jerry Souther
14:41 03 Dec 19
Sandy Sylvia
Sandy Sylvia
19:58 06 Nov 19
Friendly staff and service is great
June Lamp
June Lamp
18:17 05 Sep 19
Bruce A. Johnson
Bruce A. Johnson
11:52 18 Aug 19
Pretty decent service. Although a little more pricey than others, the 2-year 0% financing was a plus.
B Gragg
B Gragg
01:25 30 May 19
Gina Davis
Gina Davis
15:49 11 May 19
Gerry Bunner
Gerry Bunner
12:57 21 Nov 18
HAPPY THANKSGIVING TO A GREAT BUSINESS,THANK YOU PATRICIA FOR TAKING THE TIME TO HELP ME WITH MY THERMOSTAT, IT WORKS GREAT,,YOU GUYS DID A GREAT JOB ON MY FURNACE,AND WHEN MY THERMOSTAT WASNT WORKING RIGHT,YOU WALKED ME THROUGH IT ON THE PHONE,SAVED ME MONEY,WOULD NOT GO ANYWHERE ELSE,THANK YOU ,THE BUNNER'S.
Tara Noe
Tara Noe
01:24 06 Nov 18
Amy H
Amy H
15:43 19 Oct 18
Last year, my AC unit broke, it was 20 years old. Griffin Heating and Air came right out, explained all my options, and had all new unit and furnace super quickly installed! Everyone I have dealt with here has been very polite, professional, and reliable!!! It is so hard to find great customer these days, and EVERYONE (From sales to techs to office staff) is awesome to deal with! Highly recommend this company!
Lynda
Lynda
00:13 07 Aug 18
James Griffin, of Griffin Heating and Air Conditioning: honest and reliable service. Mr. Griffin responds to emails and phone calls quickly at all times and was recently able to come and fix a problem within a very reasonable time. He also came out in the middle of a freezing cold Friday night one winter, and made sure that I had heating by the time he left. I respect his ability to diagnose a problem and then resolve it quickly and all within an affordable price range. I highly recommend this business. It's not easy to find honest, professional businesses these days. James Griffin is well worth recommending - very happy with his service and professionalism.
Don Wyatt
Don Wyatt
04:42 01 Jan 18
14 years ago I hired Griffin to install a new heat pump system into my home. I spent $6700 that included a great 10 year parts and labor warranty. After 14 years I have realized that Griffin doesn't want my business. Over the years I called them out several times for warranty repairs to the system they sold me. They were almost always slow to respond and frankly not respectful at all, sometimes downright rude. A few weeks ago I called them to give my heat pump some attention. After 2 weeks wait one of their techs come out and told me I needed a new system. I believed and trusted him and asked that he bill me for his diagnosis and have someone come and give me a quote. He said he would tell them. 2 days after the visit I got the bill for the diagnostics and paid it the next day. Meanwhile, I decided to get some competitive quotes. Luckily Home Advisor suggested a reputable company (not Griffin), who contacted me and came the next day. To my surprise he (not Griffin) said he could repair my system and repair it he did all in just a few days saving me thousands of dollars.Oh, I'm still waiting for someone from Griffin to contact me to provide the new system estimate. Thanks but no thanks Griffin you're not welcome at my house anymore.
Debbie Birdzell
Debbie Birdzell
19:32 16 Nov 17
Our technician Tyler Threatte was the best!! He explained everything. He sent a quote of what needed to be done. My husband and I really appreciate Tyler. Thank you! Not sure if we can request Tyler our next call but I'm going to try. Thanks again Tyler Threatte.
Dalene B
Dalene B
14:04 11 Oct 17
My daughter had a Trane that was 14 years old and both the inside and outside unit went bad. I referred her to Griffin because she needed someone she could finance a new unit with. They came right out and did a thorough inspection of what needed to be done, recommended what she needed and had the new unit promptly installed. Very fast, very friendly from the girl in the office to the guy who installed it. I am now recommending Griffin to my cousin who is in need of a new unit also. Thank you Griffin for being an outstanding company!
Johnson Greenhouses
Johnson Greenhouses
19:31 02 Oct 17
Called this morning and Tyler and his coworker were are the house by noon. Took good care and offered advise for the future. Get job! Thanks. Ron
Lisa Williamson
Lisa Williamson
19:59 13 Sep 17
Timmy Pennell
Timmy Pennell
10:30 17 Jul 17
Great company!
Trisha Roberts
Trisha Roberts
21:05 01 May 17
Website says they close at 5 but called and they close at 430.They need to change the webpage
joel steinert
joel steinert
18:23 09 Apr 16
The owner is a stand up guy!! He rectified a big problem for me.
Brian GiantFan
Brian GiantFan
16:04 04 Mar 16
Purchased my home last August and it came with a programmable thermostat. A week ago an alarm went off saying 'service'. My fiancee called these folks and set up an appointment to check out the system. Trent, the technician, was on time (always a good thing) and courteous. He performed a maintenance check on the entire system, as agreed upon beforehand, and gave the all clear. The system was indeed just reminding about a service call. The thing is though, Trent looked at the thermostat and took the time to explain it to me in laymen's terms (the manual is written more for a tech than the average Joe). Received excellent service without the hassle of "well, you need this or that". Everything was explained clearly. He spent over an hour making sure the system tune up was done properly. We also discussed simpler options for a thermostat and he explained the benefit of a service contract without pressure to buy anything. This is the kind of business that is not often done all the time, and this company has just gained a new client. Thanks
Lawrence Harkness
Lawrence Harkness
12:45 13 Oct 15
As a builder I had used another HVAC contractor for almost 20 years. When they retired and closed up shop I was at a loss for who to call when I needed a service call for one of my own units. I was pretty concerned because the problem was a little unique. Griffin came, correctly diagnosed the problem and fixed it within a reasonable time frame. In chatting with the technician he told me how much he enjoyed working for Griffin. In my mind that speaks well for the company as a whole.
John Pendley
John Pendley
12:09 13 May 15
Excellent all around! I called Griffin yesterday after being told from several other places it would be over a week before our A/C could be fixed. They came right out the same day, fixed our system for far less than I expected it to cost and my family was nice and cool all night. Thanks Suzette and Adrian who I worked with! Definitely recommend this company!
Helen Johnson
Helen Johnson
01:25 28 Dec 13
I am very grateful for the excellent service Griffin provided for my old unit. She is on her last leg, but Griffin pulled her from the ashes to keep me warm this winter. They are professional, timely, understanding, and honest....characteristics that are hard to come by these days. I can't thank them enough for their service!!
Lisa Barnett
Lisa Barnett
20:30 21 Sep 11
Heating and Cooling Comfort care is what Griffin Heating and Cooling is all about! The thing that was best for me was their customer service. I was impressed with their quick response when my heat pump was not working and my air temperature was at 95 degrees in the house. They rescued me and my family for real! I have told my husband he is no longer allowed to play do it yourself when it comes to the heating and air comfort of our home.. that is forever Griffin's responsibility! Thanks for being the best at being my indoor comfort guardian!

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Call us at 704-873-1749!